SWISS WINE INDIA | HELP & OPERATING MANUAL
Troubleshooting
Participant guide · Reviewed 29 October 2026
Use the symptom to choose the next action. Stop repeating an unchanged failing step.
Manual home · Start here · Help when something is blocked
| Symptom | Next action | Owner |
|---|---|---|
| My existing profile is missing | Sign in with the existing invitation/account. Ask for a verified Contact/profile match; do not create a duplicate. | Programme team |
| I saved, but old information came back | Check the save confirmation. If another-tab/revision warning appears, reload the current record before editing again. | Applicant; support if persistent |
| No email code arrived | Check the exact account inbox and spam, use only the newest request and wait before resending. Give support the SWI-MAIL reference; SMTP acceptance alone is not delivery. | Applicant / support |
| WhatsApp Verify is disabled | Finish account-email verification first. If already verified, the team checks the approved authentication-template setup. | Applicant / programme team |
| The number cannot be edited | Choose Change number. A verified number is deliberately locked and a replacement needs fresh proof. | Applicant |
| DigiLocker sign-in connected but no green identity tick | Complete Verify identity within the sommelier application. Account sign-in and programme evidence are separate. | Applicant |
| DigiLocker loops / Aadhaar already registered | Use the original linked provider account and official recovery; start a new Swiss Wine request. Escalate a continuing loop with its reference/time rather than trying it repeatedly. | Provider / programme support |
| Name mismatch | Provide the SWI-ID reference and name context. The team reviews the governed match without publishing your legal name. | Programme reviewer |
| Bank details not visibly editable after saving | Check for Saved · Locked and the masked suffix. Unlock only if a correction is needed. | Applicant |
| Bank match review requested | The request is retained privately for Finance; no unsafe account link is created. Supply the reference, not the full number. | Finance |
| Submit disabled | Read the named missing requirements on Review and submit; save/confirm those sections. | Applicant |
| Approve button absent | The application is still In progress, or the reviewer role/scope is missing. Applicant must submit first. Do not force a status change. | Applicant / programme owner |
| No New expense claim button | Live setup or individual activity authorisation is not enabled. Existing history remains available. | Programme / Finance |
What to include in a support request
- The section and action you selected; approximate local time and device/browser.
- The exact visible warning and support reference, if any.
- A cropped screenshot with codes, personal activation links, bank numbers and identity details excluded.
Keep passwords, OTPs, provider PINs, full government identity numbers and bank documents in their intended secure forms. Support must not manually mark an unverified identity as verified.